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Chat With Seymour


SPOT ON AUDITS LTD — MASTER SERVICE AGREEMENT (MSA)
Last updated: 17 June 2025
Registered in England & Wales no. 16442031
Registered office: 51 Withnell Road, Blackpool FY4 1HE, United Kingdom
Contact: spotonaudits@gmail.com

By using this website, booking a Spot On 360 or Spot On Pulse audit, or paying an invoice,
You agree to this Agreement (the “Terms & Conditions”).

1.  WHO WE ARE
    Spot On Audits Ltd (“we”, “our”, “us”) provides **independent cleaning audits, quality
    assessments, consultancy and reporting** for residential and commercial properties.
    *We do not perform cleaning, maintenance, repairs or other physical labour.*

2.  WHEN THESE TERMS APPLY
    You (“Client”) accept these Terms by (a) using spotonaudits.com,
    (b) signing or accepting a Quote, or (c) paying an invoice.
    If these Terms conflict with a signed Quote, the Quote prevails for that project only.

3.  SERVICE SCOPE & DELIVERY
    • We carry out standard risk assessments, gather evidence and issue a written
      **Report within five (5) UK business days** of the site visit, delivered by
      emailed PDF or printed copy, and stored in your password-protected Wix portal.  
    • The Report is a professional opinion on the inspection date only —
      **it is not binding on, endorsed by, or a substitute for any regulator or
      enforcement body.**
    • We do not guarantee cleaning outcomes; implementation is your responsibility.
    • We do not supervise, certify or warrant any third-party cleaners you hire.

4.  QUOTES, FEES, CANCELLATION & RESCHEDULING
    • Quotes remain valid 30 days and show **all charges up-front** — no hidden fees
      unless scope changes and both parties agree in writing.  
    • Unless a Quote says otherwise, we invoice 50 % upfront and 50 % on Report
      delivery; invoices are due within 14 days.  
    • **No mileage or travel add-ons:** all such costs are built into the quoted fee.  
    • Late payment attracts 3 % p.a. above the Bank of England base rate plus
      reasonable recovery costs.  
    • Detailed cancellation, rescheduling and no-show rules are set out in **Schedule 2**
      and form part of these Terms.

5.  CLIENT RESPONSIBILITIES
    You are solely responsible for:  
    • Providing safe, lawful access, power and an escort for our auditors;  
    • Supplying accurate, complete information and warning of known hazards;  
    • Acting on audit findings and hiring contractors if physical work is needed;  
    • Keeping your premises compliant with all health, safety and property rules;  
    • **Indemnity:** reimbursing us for any claim, fine, cost or loss arising from
      (a) your breach of these Terms, (b) site hazards or injuries,
      (c) inaccurate or unlawful information you supply, or
      (d) actions or omissions of third-party cleaners you engage.

6.  CONFIDENTIALITY
    Each party must protect the other’s non-public information as set out in
    **Schedule 1 – Short-Form NDA**.

7.  DATA PROTECTION (UK GDPR)
    • Each party is an independent “Controller”.  
    • We collect only names, addresses and business names and process them solely to
      perform the contract and maintain compliance records.  
    • **Storage:** reports and related data sit in password-protected portals on
      **Wix.com** servers (EU, Israel, and US under the EU–US Data Privacy Framework).  
    • Retention: **three (3) years** from Report date, after which data is deleted or
      anonymised unless law requires longer.  
    • You warrant you have a lawful basis to share personal data and will indemnify us
      for third-party GDPR claims arising from data you supplied unlawfully.

8.  INTELLECTUAL PROPERTY
    • All Spot On Audits content — templates, reports, advice, website material — is
      our intellectual property.  
    • Once all fees are paid you receive a non-exclusive, non-transferable,
      royalty-free licence to  
        – use the Report internally **and**  
        – reproduce or quote it in your marketing **provided you credit  
          “Spot On Audits Ltd”** each time.  
    • No copying, resale or sublicensing without our written consent.

9.  NON-SOLICITATION
    You will not hire or attempt to hire our staff or contractors during the engagement
    and for 12 months after the last service date. Breach triggers a fee equal to
    30 % of that person’s annual gross pay.

10. WARRANTY DISCLAIMER
    Services are provided with reasonable care and skill **but without any other
    warranties, express or implied**, including fitness for a particular purpose or
    uninterrupted availability.

11. LIMITATION OF LIABILITY
    • We are **not liable** for lost profit, revenue, goodwill, or indirect/
      consequential loss, nor for the performance of third-party cleaners.  
    • Our total liability (contract, tort, negligence or otherwise) is limited to the
      **greater** of (a) £10 000 or (b) the fees you paid for the engagement that
      gave rise to the claim.  
    • Nothing limits liability for death or personal injury caused by negligence or
      for proven fraud.

12. FORCE MAJEURE
    We are not liable for delay or failure caused by events beyond reasonable control
    (pandemic, cyber-attack, fire, strike, war, government act, utility failure,
    extreme weather, etc.). Duties resume as soon as practicable.

13. TERMINATION & SUSPENSION
    • Either party may terminate with 14 days’ written notice if the other materially
      breaches and fails to cure.  
    • We may suspend or end services immediately if payment is overdue, access is
      unsafe, or confidentiality/data-protection rules are at risk.  
    • Clauses 5, 6, 7, 8, 9, 11, 13 and 14–20 survive termination.

14. GOVERNING LAW & JURISDICTION
    English law governs. The courts of England & Wales have exclusive jurisdiction.
    Urgent injunctive relief may be sought in any competent court.

15. ANTI-BRIBERY, AML & MODERN SLAVERY
    Each party will comply with the Bribery Act 2010, AML laws and the
    Modern Slavery Act 2015. Breach allows immediate termination.

16. VARIATIONS & ASSIGNMENT
    • Changes require a document signed (including e-signature) by both parties.  
    • We may assign or subcontract rights or duties; you need our written consent to
      assign yours.

17. NOTICES
    • Email to **spotonaudits@gmail.com** counts as notice to us.  
    • Email to the address you last used for booking, or recorded post to your
      registered office, counts as notice to you.  
    • Notices take effect on confirmed delivery.

18. SEVERABILITY, WAIVER, THIRD-PARTY RIGHTS
    • If any clause is unenforceable, the remainder stands.  
    • Not enforcing a right once is not a waiver of future rights.  
    • Except for indemnified parties or group companies, no one else may enforce
      this Agreement under the Contracts (Rights of Third Parties) Act 1999.

19. ENTIRE AGREEMENT
    This MSA, each signed Quote and the Schedules form the entire agreement,
    replacing all prior discussions or marketing.

20. HEADINGS
    Headings improve readability only and have no legal effect.

------------------------------------------------------------------------------
SCHEDULE 1 — SHORT-FORM NDA
------------------------------------------------------------------------------  
1  CONFIDENTIAL INFORMATION  Non-public information such as audit results,
financials, guest/staff data, photos, trade secrets, know-how and personal data.

2  PURPOSE  Use confidential info only to perform, receive or enforce the services
under this Agreement.

3  PROTECTION  Use at least reasonable care; share only with need-to-know staff
bound by equal duties; notify owner if law compels disclosure.

4  EXCLUSIONS  Info that is (a) already public, (b) becomes public without breach,
(c) already known, (d) independently developed, or (e) received lawfully from
another source.

5  TERM  Three (3) years from last disclosure. Trade secrets/personal data stay
protected until no longer secret or legally protected.

6  RETURN OR DELETION  On request or termination, erase or return all copies,
keeping one archive for legal/insurance reasons.

7  NO IP TRANSFER  Ownership stays with discloser.

8  BREACH  Injured party may seek injunction, specific performance and full
damages including legal fees.

9  GOVERNING LAW  English law; courts of England & Wales.

------------------------------------------------------------------------------
SCHEDULE 2 — CANCELLATION • RESCHEDULING • NO-SHOW POLICY
------------------------------------------------------------------------------  
At Spot On Audits we aim to be fair, flexible and respectful of the prep time we
invest in your audit.

**A  Cancellations**  
• **48 hours or more:** full refund *or* no-cost reschedule.  
• **24 – 48 hours:** 50 % refund *or* reschedule for a £15 admin fee.  
• **Less than 24 hours:** no refund, but you receive a **15 % discount**
  on your next booking.  
• **Unforeseen emergency?** Tell us and we may waive fees at our discretion.

**B  Rescheduling**  
• One date change is free if requested **24 hours or more** in advance.  
• Additional changes: £15 admin fee each.

**C  No-Shows**  
If no authorised person is available at the scheduled time and no notice is
given, the booking is a **no-show**. The fee is non-refundable, but you receive
a **15 % loyalty credit** toward your next booking.

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Privacy Policy for Seymour Messenger (Spot On Audits Ltd)

Effective Date: 25 June 2025
Company Name: Spot On Audits Ltd
App Name: Seymour Messenger
Hosted On: Vercel
Contact Email: spotonaudits@gmail.com

1. Introduction

Spot On Audits Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of users interacting with our Messenger chatbot application, Seymour. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services via Meta (Facebook) Messenger.

2. What Data We Collect

When you interact with Seymour via Messenger, we may collect the following information:

  • Public profile information (name, profile picture, Messenger ID)

  • Messages and content you send to Seymour

  • Property type or audit-related input shared via chat

  • Email address if voluntarily provided

  • Device information, including IP address, browser type, and time zone (captured via Vercel logging)

3. How We Use Your Data

We use the data collected to:

  • Respond to your inquiries

  • Provide tailored audit service suggestions

  • Generate audit quotes and pricing breakdowns

  • Schedule and manage audit appointments (upon consent)

  • Improve Seymour’s chatbot functionality

  • Monitor chatbot performance and prevent abuse

We do not use your data for advertising purposes unless explicitly consented to.

4. Legal Basis for Processing (GDPR)

Under GDPR, our legal bases for processing your data are:

  • Contractual necessity: To respond to your inquiries and deliver requested audit information

  • Legitimate interest: To improve chatbot interactions and streamline Spot On Audits operations

  • Consent: Where required, we will request and rely on your explicit consent

5. Data Sharing and Service Providers

Your data may be shared only with the following:

  • Spot On Audits Ltd (data controller)

  • Vercel (hosting and deployment platform, logs API traffic)

  • Meta Platforms Inc. (data exchange via Messenger)

  • No other third parties have access to your data unless required by law.

6. Data Retention

  • Messenger conversation data is retained for 90 days unless requested otherwise

  • Email and property info collected through lead forms may be retained for up to 1 year for booking and audit history purposes

  • Users can request deletion of all stored data at any time

7. Data Security

We implement secure HTTPS encryption and firewall protection via Vercel and Meta. All interactions are logged with limited access and subject to routine audits.

8. Your Rights

If you are based in the UK or EU, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion

  • Withdraw consent at any time

  • Lodge a complaint with the UK ICO or your local data protection authority

To exercise these rights, contact: spotonaudits@gmail.com

9. Children’s Privacy

Seymour is not intended for children under 16. We do not knowingly collect data from individuals in this age group.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be posted on https://www.spotonaudits.com and timestamped with the last updated date.

11. Contact Us

For any questions or concerns regarding this Privacy Policy or your data:

📧 Email: spotonaudits@gmail.com
📍 Registered in England and Wales: Spot On Audits Ltd

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